QA Lead

About OX
The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description
OX is looking for a highly motivated and experienced Quality Assurance (QA) Lead to join our technology team. This role will be responsible for overseeing the QA function, ensuring the exceptional quality of both existing client applications and new software development projects. This position will require comfort in a fast-paced environment, with an emphasis on fostering a collaborative and results-oriented approach to delivering best-in-class software. The QA Lead position reports to the Director of Product.

Responsibilities & Duties

  • Manage all aspects of the QA process, including test planning, execution, defect management, and reporting
  • Collaborate closely with Business Analysts and Project Managers to understand product vision and translate it into robust test plans
  • Develop and implement a comprehensive test strategy encompassing functional, non-functional, and performance testing
  • Champion test automation initiatives, identifying opportunities to streamline testing processes and improve efficiency
  • Work collaboratively with developers to identify and resolve defects effectively
  • Manage external resources (e.g., contract testers) as needed
  • Support the growth of both the QA practice and team
  • Act as the primary point of contact for all QA-related matters, providing expert guidance and support to internal and external stakeholders
  • Continuously monitor and evaluate QA processes, identifying opportunities for improvement and implementing best practices

Required Experience

  • 5+ years of hands-on QA Engineering and project leadership experience.
  • Experience in team mentorship and employee coaching
  • Adept with test automation tools and frameworks (Postman, Selenium, etc.)
  • Communication and organization skills that inspire teamwork
  • Independent and resourceful, able to identify and tackle challenges proactively
  • Deep understanding of the Software Development Lifecycle (SDLC)
  • Proven track record of delivering high-quality products
  • Project management skills, ideally with Agile and continuous integration experience
  • Experience testing mobile, back-end services, and consumer analytics
  • A knack for crafting quality metrics and engaging stakeholders on quality goals

Experience in the following is a plus:

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field
  • Agency/Consulting experience for client-facing agility
  • Proven track record in B2B e-commerce projects
  • Expertise in performance testing tools (e.g., LoadRunner, JMeter)
  • Skilled in API testing for seamless integrations

Chicago / Hybrid

OX DE&I Statement
Know Better. Do Better. Be Better.
At The Office of Experience, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible. We are committed to hiring a diverse set of people, minds, experiences, and perspectives. We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed. And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.